General
All purchases placed with Crypto Key Plate in the store, by phone, online or email constitute the acknowledgement and acceptance of all terms and conditions listed below. All IP addresses will be recorded by Crypto Key Plate for each completed web transaction. In the event of a computer server/database technical problem which may cause discrepancies with our product pricing, shipping or sales tax calculations Crypto Key Plate will correct these discrepancies at the time of processing. The customer will be notified by Crypto Key Plate immediately in the event of these errors and the customer will have the option to continue with the purchase order with the corrected amount or cancel the purchase order without penalty. Crypto Key Plate will not be held responsible for any miscalculated totals due to server/database errors. All prices, product descriptions, availability, materials, design, color, contents included with the product and/or product specifications are subject to change without notice. Some products may be displayed with optional items that are sold separately.
Store Hours
Ideal store hours are 10am to 6pm Monday through Saturday. These hours are maintained throughout the riding season (March to September).
During fall and winter store hours will vary. We may close on Saturdays and/or Mondays without notice. We may close early or open late randomly on any day. Always best to call ahead during fall and winter.
After hours pickup, drop off and delivery services are available upon request.
Inventory
Crypto Key Plate specializes in custom order hard to get or made to order items. Our website shows inventory two ways.
We are experiencing random Covid-19 lockdown related delays that are out of our control. We ask that you be patient during this time.
In Stock:
In stock items would be shipped same or next business day however inventory numbers are not a guarantee. If in stock items are not available to ship right away we would contact you with an estimate.
Available To Order:
Available to order items where not discontinued the last time manually checked.They may have estimated time in which they should leave our store but this is not a guarantee. Available to order items must arrive to us first and be checked prior to shipping to you. We do stock the most commonly sold items and have a decent inventory however many items have to be sourced at the time of sale from many different distributors. We would contact you with a delivery estimate before processing your order if the posted estimate was incorrect or was not posted.
Parts Fitment Guarantee
Aftermarket parts do not always fit like OEM parts. Some aftermarket parts require modifications or fitment to work correctly. For example carbon fiber and race bodywork components often need trimming and modifications to fit correctly. Crypto Key Plate only guarantees fitment of these parts if they are installed by a licensed tech with experience installing aftermarket parts. Crypto Key Plate reserves the right to investigate each fitment issue and decide whether the part is incorrect or incorrect installation is the problem. The customer is responsible to install parts correctly or hire a company with the skills to complete the work properly. Please call us for more details.
Back Order Eta Process
Crypto Key Plate will notify the customer of any back ordered product longer than five (5) business days. Should your item be on back order you can chose to continue with the order or cancel it. Crypto Key Plate does not own or control the distribution of any supplier. Manufacturers and distributors reserve the right to cancel production and change delivery dates at any time. All back order eta's Crypto Key Plate quotes are estimates only based on what we have been told. Some back ordered items are made to order and can't be canceled or refunded once you approve the back order. Please call us for more details.
Processing Times
Canadian and Continental USA purchases can be expected within 1-10 business days from the time of full payment, business days do not include weekends, holidays or distributor closures. International purchase orders can be expected within 6-14 business days from the time of full payment. If a customer has chosen an expedited shipping method, Crypto Key Plate does not guarantee that the purchase order will be shipped by a certain date. Some orders require "processing" time before the order is shipped. Estimated times of arrival (ETA) are estimates only and are not guarantees. Crypto Key Plate will give eta's at the time of order these eta's include the processing time before shipping. Once your order leaves our location you will be emailed automatically with your tracking number. If you feel your eta is to long you must contact us right away to make other arrangements. Distributors and manufacturers reserve the right to alter or change back order release dates at anytime.
Shipping Costs
Depending on the product ordered and the destination of the order, certain shipping services may not be available. Crypto Key Plate reserves the right to change the method of shipping suited to the product ordered and the destination of the package. Free shipping only applies to orders shipped in North America. USPS Priority Mail shipping rate will be added to your order if you select a free shipping product going outside of North America. The online store software is unable to correctly display shipping fees for free shipping items with pay shipping items when purchased at the same time. If you order a free shipping item with a pay shipping item at the same time and we can ship both items in the same box we would automatically refund the shipping costs. Free shipping helmet with pay shipping visor, we would refund shipping charge on the visor. If you order pay shipping tires with free shipping helmet you would still have to pay the shipping on the tires even if we can put helmet in the box with the tires.
Taxes
It is the responsibility of Crypto Key Plate to collect 5% GST and 7% PST for all purchases picked up or shipped within British Columbia. All other Canadian purchases will only be charged 5% GST. Purchases shipped to an address outside Canada will not be charged any taxes by Crypto Key Plate. Orders shipped outside North America could be charged duty, brokerage or tax by your postal or customs agency. Customers must pay these fees if requested by these agencies when importing goods into their country.
Payment Methods
Crypto Key Plate accepts Credit Cards, Cash, Debit E-transfer, PayPal, Money Orders, Certified Checks, Western Union and Wire Transfers. Purchases made by Credit Card and PayPal will only be shipped to a Verified billing address, unless other arrangements are made by contacting Crypto Key Plate in advance. All pickup orders paid via PayPal or Credit Card must be signed for with identification by the account holder unless other arrangements have been made prior to pickup. Payments made by Money Order, Certified Check and Wire Transfer must be received in the full and cleared by our bank prior to Crypto Key Plate shipping any order.
Apparel Exchange/Return Policy
It is the responsibility of the customer to ensure correct and proper sizing when placing an order. There are no returns, cancellations or exchanges on any apparel, no exceptions. This includes apparel such as leather suits, jackets, pants, clothing, boots and gloves. If you have any questions regarding sizing, please refer to the manufacturers sizing charts or contact Crypto Key Plate for further assistance.
The following are final sale, no exchanges, cancellations or returns:
- - Helmets
- - Apparel And Protection
- - Special Order Items
- - Made To Order Items
- - Electrical
- - Race Bodywork
- - Clearance Items
- - Items Removed From Original Packaging
- - Parts That Have Been Installed Or Attempted To Be Installed
Product Exchange/Return Policy
If you would like to exchange a product, contact Crypto Key Plate within one (1) day upon the receipt of the sales order. All returns must be approved by Crypto Key Plate. Upon Crypto Key Plate approval for inspection of the returned product, Crypto Key Plate assigns a Return Authorization (RA) Number. The RA number is only for the product that Crypto Key Plate has approved for inspection.
Shipping costs of the returned product is the liability of the customer; Crypto Key Plate does not accept any collect on delivery (COD) shipments. The RA number must be clearly marked on the outside of the box; returns without the marked RA number will be refused and may be returned to the customer. All approved returns must received by Crypto Key Plate within ten (10) days of the RA number provided to the customer. Always send your item back Canada Post with tracking and email us the tracking number.
All returned merchandise must be in its original packaging with attached tags, instructions and in new condition. Both the product and packaging must be in new condition free from scratches, blemishes, tears or dents. It is the customer's responsibility to ensure the returning merchandise to Crypto Key Plate is adequately packaged, preventing any loss or damage to the returning product. Any parts that have been removed from the package or attempted to be installed are not returnable.
All claims for missing products must be made by the end of the next business day upon the receipt of the order, after that time Crypto Key Plate will not be liable for any shortages. All claims for damaged merchandise must be made to the shipping carrier; ensure that you keep all shipping cartons and all packaging materials for carrier inspection. It is the responsibility of the customer to initiate any claims with the carrier.
All returned merchandise to Crypto Key Plate is subject to a 20% restocking fee. All canceled orders are subject to a 20% restocking fee if the item has already been ordered in. Any purchases that are refused and returned to Crypto Key Plate are deemed non-deliverable and subject to a restocking fee, all shipping costs and possibly our final sale policy.
Shipping and insurance costs are non-refundable. If a refund is approved by Crypto Key Plate, the reimbursement of money will be issued to the customer in the same monetary form as the payment was made to Crypto Key Plate at the time of the purchase.
Warranty
Crypto Key Plate makes no warranty, express or implied regarding any product that Crypto Key Plate sells. It is the responsibility of the customer to contact the manufacturer of your product for any warranty issues.
Liability
Crypto Key Plate is not liable for any death, injury, damages or loss resulting from the resale and/or use of any product sold by Crypto Key Plate. Crypto Key Plate is not responsible for and will not compensate customers for labor, installation, storage and/or other fees incurred by the customer as a result of the resale and/or use of any product purchased from Crypto Key Plate.
The products sold by Crypto Key Plate are intended for closed course use only. Alteration or modifications of a motorcycle from its stock or original manufacturer condition may increase the risk of accident or injury. Products sold by Crypto Key Plate are not intended for street or highway use. It is the sole responsibility of the customer to consult the federal, provincial/state and local regulations which may apply to alterations of your motorcycle.